1. Introduction
Afeero (operated by BTC Cars Kft.) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our transportation and mobility services.
BTC Cars Kft. is the data controller responsible for your personal data. If you have any questions, please contact us at info@affeero.online.
2. Information We Collect
We may collect the following categories of personal data:
- Identity Data: First name, last name, title, company name.
- Contact Data: Email address, telephone number, billing address.
- Transaction Data: Booking details, rental history, payment information, and service preferences.
- Technical Data: IP address, browser type, device information, operating system, and browsing behaviour through cookies.
- Communication Data: Your correspondence with us, including inquiries, feedback, and survey responses.
3. How We Use Your Information
We process your personal data for the following purposes:
- Service Delivery: To process your bookings, provide transportation services, and manage your account.
- Customer Support: To respond to your inquiries and resolve any issues.
- Marketing Communications: With your explicit consent, we send you promotional offers, travel tips, and company news via email.
- Website Improvement: To analyse website usage and improve our online experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your data for specific purposes (e.g., marketing emails).
- Contractual Necessity: Where processing is necessary to fulfil a contract with you (e.g., processing a booking).
- Legal Obligation: Where we are required to comply with a legal obligation.
- Legitimate Interests: Where we have a legitimate business interest that does not override your fundamental rights.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements. Typically:
- Booking and transaction data: 5 years after the last service (as required by tax law).
- Marketing data: Until you withdraw consent or unsubscribe.
- Website analytics data: 12 months.
6. Data Sharing and Third Parties
We may share your data with trusted third parties solely for operational purposes:
- Payment processors (secure, PCI-compliant gateways).
- IT service providers who host and maintain our website.
- Insurance providers and regulatory authorities where required by law.
We do not sell or rent your personal data to third parties for their own marketing purposes.
7. International Data Transfers
Your data is stored securely within the European Economic Area (EEA). If we ever need to transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your data where there is no compelling reason for its continued processing.
- Right to Restrict Processing: Request restriction of processing in certain circumstances.
- Right to Data Portability: Request transfer of your data to another service provider.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at info@affeero.online. We will respond within 30 days as required by law.
9. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings or our cookie consent manager. For more details, please see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption on our website, secure data storage, and restricted access controls.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy or our data practices, please contact us:
BTC Cars Kft.
Budapest, Hungary
Email: info@affeero.online
Website: https://www.affeero.online
If you are unsatisfied with our response, you have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) at www.naih.hu.